Privacy notice

 

This privacy policy applies between you, the User of this Website and RTJ Training Ltd, the owner and provider of this Website. This privacy policy applies to our use of all Data collected by us or provided by you in relation to your use of the Website.

 

RTJ Training Ltd takes the privacy of your information very seriously and ensures that your personal information is protected. Any information we ask you to provide that can be used to identify you will only be used in accordance with his statement.

 

If you require to contact us, you can do so by emailing: joe@rtjtraining.com or by calling us on 01274229033 or by mail:

 

RTJ Training Ltd (Data Controller)

20 Newill Close

Bradford

WEST YORKSHIRE

BD5 8QY

 

RTJ Training Ltd reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

 

We treat your data as important and it is vital the information we hold of you is up to date, please let us know of any changes by emailing the above email address.

 

Please read this privacy policy carefully.

 

Scope of this privacy policy

 

This privacy policy applies only to the actions of RTJ Training Ltd and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

 

For purposes of the applicable Data Protection Laws, RTJ Training Ltd is the "data controller". This means that RTJ Training Ltd determines the purposes for which, and the way, your Data is processed.

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What information do we collect?

 

We may collect the following Data, which includes personal Data, if you register your interest or book on our courses through the website.  The legal basis for processing the data is to fulfil the contract between us and you and legitimate interests to provide information about your qualifications.

 

Your employer may purchase a course on your behalf and provide us with your name and work email address so that we can register you on the course and email you joining instructions or your login so that you can start your online training.

 

We also receive information about the status of your online training course, which would be provided by ProTrainings Europe Limited, so that where mandatory online training is required for your qualification, we can ensure that this has been completed prior to our classroom training.

 

• Name

• Date of Birth (only if carrying out a Regulated Qualification)

• Gender

• Contact Information such as email addresses and telephone numbers;

• In each case, in accordance with this privacy policy.

 

If you complete an enquiry form on our web page your data is directed to a secure server and not via email making it more secure.

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Definitions and interpretation

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• Data collectively all information that you submit to RTJ Training Ltd via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

• Data Protection Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

• GDPR the General Data Protection Regulation (EU) 2016/679

• User or you any third party that accesses the Website and is not employed by RTJ Training Ltd and acting in the course of their employment.

• Website the website that you are currently using, www.RTJTraining.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions

 

How do we use personal information?

 

Any or all of the above Data may be required by us from time to time to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

 

• Account set up and administration

• Internal record keeping

• Record of Qualification and renewal

• Providing goods and services

• Legal obligations (Civil Hearing, Liability cases)

 

What legal basis do we have for processing your personal data

 

How we use your information

 

• To provide you with quotes, course dates and prices and other information requested by you (Contract) - When you request information from us we are providing a service at your request.

• Where your employer has booked and paid for a course for you (Legitimate Interest) - To provide you with your training and qualification.

• Contact you with course booking confirmation, pre and post course information (Contract) - We use your information to provide you with the services you or your employer have purchased, this may include invoicing.  Information you may require attending the course or to log onto the online portal to access pre-course information or complete an online course.

• Current Qualifications (Contract) - For re-qualification courses we may require information on current qualifications as acceptable proof of qualification.

• Provide information about other courses that may be of interest to you (Legitimate Interest) - We my contact you to provide information on other course we provide that may be of interest to you in your profession.

• To gain relevant feedback (Legitimate Interest) - Feedback is a key element of our IQA, evidence on the performance of us as a provider.  This is optional, and reviews are shown on our testimonial page to inform other users on the quality of service provided.

• Internal and External Quality Assurance (Legitimate Interest) - RTJ Training Ltd may need to contact you for quality assurance purposes.  This may also be done by awarding organisations who certify our qualifications.

• Monitoring the use of our website (Legitimate Interest) – Occasionally we pay for advertising on Google, to enable us to monitor the effectiveness of our advertising and the usability of our web-pages we use Google Analytics for optimisation purposes. This information does not provide us with personal information about you. For more information about the cookies we use for these purposes please visit our cookie page.

• Special Category Data (Consent) - For certain qualifications we may be provided with information needed to allow us to make reasonable adjustments to our courses for some students, this will only be with the consent of the student concerned.

• Billing Information (Legal) - We are required to hold information regarding billing and payments to provide the information to the HMRC.

 

Where do we share personal data?

 

RTJ Training Ltd treats all personal data confidentially and only shares data where necessary for certification purposes and or legal reasons, in which case it is done in accordance with this privacy policy.

 

We may share data with:

 

• ProTrainings Europe Limited - To provide certification for qualifications, access to training portal and online courses, you can access their Privacy Policy here.

• Your employer or agency if they have arranged the training for you.

• Professionals such as lawyers, bankers, auditors or our insurers.

• Government organisations such as the HMRC that require us to do so.

 

Where do we store data and secure personal data?

 

We will use technical and organisational measures to safeguard your Data, for example:

 

• Access to your account is controlled by a password and a user name that is unique to you.

• We store your Data on secure servers.

• Data is backed up onto secure encrypted drives to prevent data loss.

• Data controllers carry out GDPR training.

• All hard copies of data are scanned to secure servers and the original copies are shredded.

 

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: joe@rtjtraining.com.

 

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

 

How long do we keep your personal data for?

 

RTJ training Ltd will only store data for the minimum time required by civil law in case of claims made against our company, this period will not exceed 3 years.

ProTrainings Europe Limited will store any data uploaded to their system for qualification purposes for a period dictated under their Privacy Policy.

 

Your rights in relation to personal data

 

You have the following rights in relation to your Data:

 

• Right to be informed - Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR

• Right to access - the right to request copies of the information we hold about you at any time, or that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

• Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

• Right to erase - the right to request that we delete or remove your Data from our systems.

• Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

• Right to data portability - the right to request that we move, copy or transfer your Data.

• Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

 

To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: joe@rtjtraining.com.

 

If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.

 

It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

 

Linking to other websites / third party content

 

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

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How to contact us?

 

If you have any questions, please contact us by email joe@rtjtraining.com or call Robert King on 01274229033

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